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Energy suppliers face Ofgem probe
The Office of Gas and Electricity Marketing (Ofgem) has started an investigation into four of the ‘big six’*** UK energy suppliers over concerns of the mis-selling of power contracts.The four, Npower,...
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Why consumers need to feel the pinch
The lesser-spotted Great British Consumer has had a torrid time of it over the past few years. First there was the massive global recession, where UK high-street banks were explicitly bailed out and...
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UK consumer confidence rises a little in February
A survey in February of 6,024 UK residents shows that consumer confidence improved slightly over that seen in January. The latest Household Economic Activity Tracker (HEAT) Index from YouGov shows that...
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What the Really Bad Black Friday Numbers This Year Mean
Black Friday was an afterthought, to me at least. Yes, I bought a few items from the MLB store, but that’s it. But according to newly released data for this key shopping day, it appears as though I...
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UK Consumers Want Government To Break ‘Big Six’ Stranglehold
Fed-up consumers, disillusioned with their energy companies, are demanding that urgent action is taken to break the stranglehold of the Big Six. New research commissioned by customer-owned energy...
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2013: A Year Of ‘Cautious Confidence’ As Consumers Start Spending Again
• Increasing confidence amongst consumers pushed spending up +3.3% – outstripping inflation for the first time in three years • Biggest increases were in spending on entertainment (+9.3%) and travel...
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Concentrate on ‘Shoppers’ not ‘Consumers’ says Bridgethorne
With one of the UK’s biggest gifting occasions just behind us and another – Valentines Day – only six weeks away, brands and retailers are being advised to focus more of their marketing and activation...
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Digital marketing to face exciting and challenging 2014
Digital marketing has already changed the advertising and marketing industries forever, and it’s showing no signs of stopping in 2014. Still in full swing, the digital marketing revolution has opened...
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New research challenges assumption of a spendthrift older consumer
Most older people are “Burdened by Bills” or are “Conservative consumers” New research published today by the International Longevity Centre-UK (ILC-UK) and the Personal Finance Research Centre (PFRC)...
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This Sector Sure to Benefit as Online Retail Sales Grow
The feeling is mutual: consumers are failing retailers, and retailers are disappointing consumers. First, let’s look at consumers; apparently, we’re not spending as much as we need to. During the first...
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Retailers set for a Happy Hallowe’en according to Webloyalty research
• 2014 Halloween spending expected to be up 5.2% on 2013 figures to £443m in the UK • 63% of consumers view Halloween purely as a commercial opportunity • Over 80% of all pumpkins bought annually are...
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Consumers face losing out by holding both savings and debt
• Pan-European study reveals that Europeans are clinging on to debt despite having enough savings to pay it off • Those with both debt and savings typically hold €1,700 more in savings • Europeans...
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June sees Consumer Confidence increase six points
GfK’s UK Consumer Confidence Index has increased six points to 7 in June. All of the five measures used to calculate the Index saw increases this month. Click image to enlarge it Joe Staton, Head of...
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Retail sales growth up but set to cool slightly – CBI
Consumers splashing out on new clothes helped push up retail sales in the year to July, but the pace of growth is expected to slow next month, according to the CBI’s Distributive Trades Survey. The...
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Death of the chippy? New research says there’s an app for that
The rise of smartphone technology is transforming not only the way we order takeaways in the UK, but also what we order, according to new research from Affinion and Conlumino. And, if trends continue,...
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Consumer confidence maintains momentum with three-point increase for August
GfK’s UK Consumer Confidence Index has increased three points to 7 in August. Four of the measures used to calculate the Index saw increases this month and one measure saw a one-point decrease. Joe...
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Small Business Advice Week: How Businesses, Small & Large, Can Learn From...
Over 80% of British consumers reported feelings of happiness and contentment when they purchase goods or services from small and independent businesses, compared to just 53% who buy from large chains,...
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Online business advantages
In the past two decades the world of business has been transformed by digital technologies that allow a much more flexible and incisive relationship with consumers. By using retail websites, social...
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UK Consumers are in a depressed "back-to-school" mood this month with...
GfK’s UK Consumer Confidence Index has decreased four points to +3 in September. All five of the measures used to calculate the Index saw decreases this month. Joe Staton, Head of Market Dynamics at...
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Paying It Forward: Building Brand Awareness With Promotional Products
Building a brand has never been more important than it is today. Modern consumers are inundated with a constant flow of advertising messages – from their email, their Facebook pages, their web...
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